About Us

Privacy Policy

1. Introduction

Welcome to Infinite Earth Keeper Healing.

We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Infinite Earth Keeper Healing (“we”, “us”, “our”, “the business”) collects, uses, stores, protects and otherwise processes personal information when you visit or use our website, place an order, create a customer account, contact us, purchase our products, or enquire about or book our Reiki healing services.

Our website is:

https://infiniteearthkeeperhealing.co.za

We process personal information in accordance with applicable South African data-protection and privacy laws, including the Protection of Personal Information Act 4 of 2013 (POPIA).

This Privacy Policy should be read together with our Terms and Conditions, Refund & Returns Policy, Shipping & Delivery Policy, Disclaimer and Reiki Healing Service Terms.

2. Who We Are

Business name: Infinite Earth Keeper Healing

Website: https://infiniteearthkeeperhealing.co.za

Email: infiniteearthkeeperhealing@gmail.com

Infinite Earth Keeper Healing is responsible for the personal information processed through this website for the purposes described in this Privacy Policy.

If you have any questions about how we process your personal information, you may contact us at:

infiniteearthkeeperhealing@gmail.com

3. What Personal Information We Collect

We aim to collect only personal information that is reasonably necessary for a specific and legitimate purpose.

Depending on how you interact with our website, we may collect the following information.

3.1 Information provided when placing an order

When you purchase products through our online store, we may collect:

  • Full name
  • Billing address
  • Shipping/delivery address
  • Email address
  • Telephone or mobile number
  • Products purchased
  • Order number
  • Order date
  • Order value
  • Delivery information
  • Payment status
  • Information relating to refunds, returns or complaints

This information is used primarily to process, fulfil, deliver and support your order.

3.2 Customer account information

If you create an account on our website, we may store information such as:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Order history
  • Account preferences
  • Username and securely processed account credentials

Your account information may be used to make future purchases easier and to provide access to your order history and account-related services.

3.3 Payment information

Payments made through our website may be processed through third-party payment providers.

Our current payment gateway includes PayFast.

We may receive information necessary to confirm and reconcile a payment, such as:

  • Transaction reference
  • Payment status
  • Transaction amount
  • Payment method
  • Relevant billing information
  • Other information necessary to administer the transaction

We do not intentionally store complete payment-card numbers, CVV/security codes or online-banking login credentials on our website.

Payment information is processed through the applicable payment provider in accordance with its own security, privacy and legal requirements.

PayFast may independently collect and process personal and payment information when processing transactions. PayFast’s privacy policy explains its own collection, use, storage, disclosure and potential cross-border processing of personal information. Customers should review PayFast’s privacy policy for further information.

3.4 Information provided when contacting us

If you contact us by email, telephone, contact form, social media or another communication channel, we may collect information contained in your communication, including:

  • Your name
  • Contact details
  • The contents of your enquiry
  • Information necessary to respond to you
  • Relevant records of our communications

We use this information to respond to your enquiry, provide customer support and maintain appropriate business records.

3.5 Reiki healing service information

If you enquire about or book a Reiki healing service, we may collect information reasonably necessary to administer your enquiry or booking.

This may include:

  • Name
  • Email address
  • Contact number
  • Booking date and time
  • Payment information or payment status
  • Information you voluntarily provide regarding your requested service
  • Information necessary to communicate with you about your booking

Please do not provide unnecessary medical, diagnostic or other sensitive personal information through ordinary website forms or email.

If you voluntarily provide information concerning your health or wellbeing, we will handle such information with appropriate care and only process it where there is a lawful basis to do so.

Our Reiki services are complementary wellness services and are not intended to replace medical diagnosis, treatment or professional healthcare.

Further information is provided in our Reiki Healing Service Terms and Disclaimer.

4. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by WordPress, WooCommerce, our hosting environment, security systems or other services that may operate on the website.

Depending on the website configuration, this may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Products viewed
  • Referring website
  • Date and time of visits
  • Technical information concerning website performance and security
  • Approximate location information derived from technical data

This information may be used to:

Troubleshoot technical problems

Operate and secure the website

Detect suspicious or fraudulent activity

Maintain website functionality

Improve website performance

Understand how visitors use the website

5. Cookies

WOur website uses cookies and similar technologies.

Cookies are small files or pieces of information stored on your device that can allow a website to recognise your browser and remember certain information.

WooCommerce uses cookies for essential ecommerce functions, including shopping-cart functionality and maintaining aspects of the customer’s browsing and checkout experience.

Cookies may be used for purposes including:

  • Maintaining your shopping cart
  • Remembering relevant preferences
  • Supporting customer-account functionality
  • Supporting checkout functionality
  • Improving website performance
  • Website security
  • Understanding website usage

Some cookies may be essential to the operation of the website.

You may be able to control or disable cookies through your browser settings. However, disabling essential cookies may interfere with shopping-cart, account or checkout functionality.

If additional analytics, advertising or other tracking technologies are introduced to this website in the future, this Privacy Policy and, where appropriate, our cookie information will be updated accordingly.

6. How We Use Personal Information

We may occasionally send information about our products, services, promotions, educational content or other business updates.

Where required by law, we will obtain appropriate consent before sending direct marketing communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe mechanism provided in the relevant communication or by contacting us.

Unsubscribing from marketing communications does not necessarily stop essential transactional communications, such as order confirmations, delivery information, payment notifications or service-booking communications.

7. Lawful Processing of Personal Information

We will process personal information only where there is a lawful basis for doing so.

Depending on the circumstances, this may include:

  • Where you have provided consent;
  • Where processing is necessary to provide a product or service you have requested;
  • Where processing is necessary to perform or enter into a contract;
  • Where processing is necessary to comply with a legal obligation;
  • Where processing is necessary to protect a legitimate interest;
  • Where another lawful basis under applicable law permits the processing.

Where consent is required, you may withdraw your consent, subject to any legal or contractual consequences that may apply.s.

8. Marketing Communications

We may communicate with customers about products, services, promotions, educational information or other business-related matters where permitted by applicable law.

Where required, we will obtain the appropriate consent before sending direct marketing communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting:

infiniteearthkeeperhealing@gmail.com

Unsubscribing from marketing communications does not necessarily stop essential transactional communications, including:

Reiki booking communications

Order confirmations

Payment notifications

Delivery updates

Refund communications

Customer-service communications

9. WooCommerce

We use PayFast as a payment service provider.

When you choose to pay through PayFast, information necessary to process or support the payment may be transmitted to PayFast.

This may include information such as:

  • Name
  • Email address
  • Billing information
  • Transaction amount
  • Transaction reference
  • Payment-related information
  • Information required for fraud prevention and transaction processing

PayFast may independently collect and process personal information in accordance with its own Privacy Policy.

PayFast may also process information through service providers and may transfer, store or process information outside South Africa where permitted by applicable law.

For more information, please refer to PayFast’s current Privacy Policy:

https://payfast.io/privacy-policy/

10. PayFast

We use PayFast as a payment service provider.

When you choose to pay through PayFast, information necessary to process or support the payment may be transmitted to PayFast.

This may include information such as:

  • Name
  • Email address
  • Billing information
  • Transaction amount
  • Transaction reference
  • Payment-related information
  • Information required for fraud prevention and transaction processing

PayFast may independently collect and process personal information in accordance with its own Privacy Policy.

PayFast may also process information through service providers and may transfer, store or process information outside South Africa where permitted by applicable law.

For more information, please refer to PayFast’s current Privacy Policy:

https://payfast.io/privacy-policy/.

11. Paypal

A PayPal payment plugin is currently installed on our website.

At the time this Privacy Policy was published, PayPal Payments had not been fully connected or configured as an active payment service on our store.

If PayPal is subsequently activated as a payment option, this Privacy Policy may be updated to reflect the personal information shared with PayPal and the purposes for which it is processed.

12. Delivery and Service Providers

To fulfil orders and provide services, we may need to share relevant personal information with service providers.

These may include:

  • Courier and delivery companies
  • Payment providers
  • Website hosting providers
  • Website maintenance and technical-support providers
  • Email service providers
  • Accounting or bookkeeping providers
  • IT and security providers
  • Professional advisers
  • Other service providers necessary to operate the business

We aim to provide third parties only with the information reasonably necessary for them to perform their relevant services.

We do not sell customers’ personal information.

13. Third-Party Websites and Services

Our website may contain links to third-party websites, payment providers, social-media platforms or other external services.

When you leave our website or interact directly with a third-party service, that third party may collect and process information according to its own privacy policy and terms.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the relevant third party’s privacy policy before providing personal information to that third party.

14. International Processing and Transfers

Some third-party technology, payment, hosting, email or other service providers may process personal information outside South Africa.

Where personal information is transferred to or processed outside South Africa, we will take reasonable steps to ensure that such processing and transfer are permitted under applicable law and that appropriate safeguards are in place where required.

PayFast’s own privacy policy states that personal information may be transferred, stored or processed in countries other than the country in which the information was collected.

15. Sharing of Personal Information

We may disclose personal information where reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Payment providers
  • Delivery providers
  • Website and hosting providers
  • Technical and security providers
  • Professional advisers
  • Service providers acting on our behalf
  • Law-enforcement or regulatory authorities where legally required
  • Courts or other authorised bodies where legally required
  • Other parties where disclosure is permitted or required by law

We will seek to limit disclosures to information reasonably necessary for the relevant purpose..

16. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal, accounting, tax, regulatory and other requirements.

The appropriate retention period may depend on:

  • The type of information;
  • The purpose for which it was collected;
  • Whether an ongoing customer relationship exists;
  • Legal and regulatory requirements;
  • Accounting and tax obligations;
  • Fraud prevention;
  • Dispute resolution;
  • The establishment, exercise or defence of legal claims.

WooCommerce provides settings that allow store administrators to configure personal-data retention periods for different types of customer/order data.

We will review our retention practices periodically and, where appropriate, securely delete, destroy, anonymise or otherwise dispose of personal information that is no longer reasonably required and is not required to be retained by law.

17. Information Security

We take reasonable and appropriate technical and organisational measures to protect personal information against risks including:

  • Unauthorised access
  • Unauthorised disclosure
  • Loss
  • Theft
  • Misuse
  • Alteration
  • Destruction

Security measures may include appropriate access controls, authentication, password protection, software updates, backups, security monitoring and other measures appropriate to the nature and risk of the information.

However, no electronic transmission, website or storage system can be guaranteed to be completely secure.

Customers are also responsible for taking reasonable precautions to protect their own devices, passwords and account information.

18. Data Breaches

If we become aware of a security compromise involving personal information, we will take reasonable steps to investigate, contain and address the incident.

Where required by applicable law, we will notify affected data subjects and/or the relevant regulatory authority within the applicable legal requirements and timeframes.

19. Your Privacy Rights

Subject to applicable law, you may have rights in relation to your personal information, including rights to:

  • Request access to personal information we hold about you;
  • Request correction or updating of inaccurate or incomplete information;
  • Object to certain processing of your personal information;
  • Object to the use of your personal information for direct marketing;
  • Request deletion or removal of personal information where legally applicable;
  • Withdraw consent where processing is based on consent;
  • Raise a concern regarding how your personal information is processed.

Some rights may be subject to lawful limitations or exceptions.

To make a privacy-related request, contact:

infiniteearthkeeperhealing@gmail.com

We may need to take reasonable steps to verify your identity before processing certain requests.

20. Children

Our website is not intended to knowingly collect personal information from children in circumstances where doing so would be unlawful.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.

21. Reiki Services and Personal Information

Reiki is offered by Infinite Earth Keeper Healing as a complementary wellness service.

Information provided in connection with a Reiki enquiry or booking will be used primarily for purposes such as:

  • Administering your booking;
  • Communicating with you;
  • Providing the requested service;
  • Processing payment;
  • Maintaining appropriate business records;
  • Addressing customer-service enquiries.

You are not required to disclose unnecessary medical or highly sensitive information in order to enquire about or book a Reiki service.

Where sensitive information is voluntarily provided, we will handle it in accordance with applicable privacy laws.

Additional terms concerning Reiki services are contained in our Reiki Healing Service Terms and Disclaimer.

22. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business;
  • Our products or services;
  • Our website;
  • Payment providers;
  • Delivery providers;
  • Plugins and technology;
  • Privacy practices;
  • Applicable laws or regulatory requirements.

The updated version will be published on this page and the Last updated date will be amended accordingly.

23. Contact Us

If you have a question about this Privacy Policy, wish to exercise a privacy right, or have a concern regarding the processing of your personal information, please contact:

Infinite Earth Keeper Healing

Email: infiniteearthkeeperhealing@gmail.com

Website: https://infiniteearthkeeperhealing.co.za

24. Information Regulator of South Africa

If you have concerns about the processing of your personal information and are unable to resolve the matter directly with us, you may have the right to lodge a complaint with the Information Regulator of South Africa, subject to applicable law and the procedures of the Information Regulator.

Official website: https://inforegulator.org.za/

25. Acceptance

By using our website, submitting personal information to us, creating an account, placing an order or voluntarily providing information for a requested service, you acknowledge that you have had an opportunity to review this Privacy Policy.