1. Introduction
Welcome to the Infinite Earth Keeper Healing Shipping & Delivery Policy.
This policy explains how we process, dispatch and deliver products purchased through our online store.
Website: https://infiniteearthkeeperhealing.co.za
Email: infiniteearthkeeperhealing@gmail.com
This policy should be read together with our:
- Terms and Conditions;
- Privacy Policy;
- Refund & Returns Policy;
- Disclaimer; and
- Reiki Healing Service Terms.
2. Where We Deliver
We primarily deliver orders within South Africa.
Delivery availability may depend on the product, delivery address and the delivery services available in the relevant area.
If international delivery becomes available, the applicable delivery destinations, costs, estimated delivery times and any additional conditions will be displayed before the order is completed.
3. Order Processing
Orders are processed after successful payment has been received and confirmed.
We will make reasonable efforts to process orders as promptly as possible.
Processing time may vary depending on:
- Product availability;
- Supplier availability;
- Order volume;
- Payment confirmation;
- Weekends and public holidays;
- Courier arrangements;
- Circumstances outside our reasonable control.
Where a product is fulfilled by a third-party supplier, processing and dispatch times may depend on that supplier’s fulfilment procedures.
4. Supplier and Dropshipping Fulfilment
Some products available through Infinite Earth Keeper Healing may be fulfilled directly by a third-party supplier or fulfilment partner.
This means that:
- The product may be dispatched directly from the supplier;
- Packaging may bear the supplier’s or fulfilment partner’s details;
- Delivery times may vary between products;
- Separate products within one order may potentially arrive in separate parcels;
- Tracking information may be supplied by the relevant supplier or courier.
Where a third-party supplier is involved in fulfilment, Infinite Earth Keeper Healing remains your point of contact for your purchase.
We will make reasonable efforts to assist with delivery-related enquiries and communicate relevant information to you.
5. Delivery Charges
Applicable delivery charges will be displayed during checkout before you complete your purchase.
Delivery charges may vary depending on factors including:
- Delivery destination;
- Parcel size or weight;
- Delivery method;
- Supplier or fulfilment arrangements;
- Courier charges;
- Promotional offers.
Where free delivery is offered, any applicable conditions will be displayed with the relevant promotion.
6. Estimated Delivery Times
Delivery timeframes displayed on the website are estimates rather than guaranteed delivery dates, unless expressly stated otherwise.
Delivery may be affected by:
- Courier capacity;
- Supplier processing times;
- Public holidays;
- Weather;
- Traffic;
- Incorrect or incomplete delivery information;
- Remote delivery locations;
- Operational disruptions;
- Unforeseen circumstances.
We will make reasonable efforts to ensure orders are processed and handed to the relevant delivery provider within the stated processing timeframe.
7. Delivery Tracking
Where tracking is available, tracking information may be provided by email or through your customer account.
Tracking information is generated by the relevant courier or delivery provider and may take some time to become active after dispatch.
Once tracking information has been supplied, you may be able to monitor the progress of your delivery directly through the courier’s tracking system.
8. Delivery Address
You are responsible for providing an accurate and complete delivery address at checkout.
Please carefully check:
- Full name;
- Street address;
- Unit or apartment number, where applicable;
- Suburb;
- City or town;
- Province;
- Postal code;
- Contact telephone number.
Infinite Earth Keeper Healing cannot be responsible for delays, failed deliveries or additional delivery charges caused by incorrect, incomplete or outdated information supplied by the customer.
If you realise that you have provided an incorrect delivery address, please contact us as soon as possible at:
infiniteearthkeeperhealing@gmail.com
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.
9. Failed Delivery Attempts
If a courier attempts delivery and nobody is available to receive the parcel, the courier may:
- Make another delivery attempt;
- Contact the recipient;
- Arrange collection from a designated location;
- Return the parcel to the sender or supplier.
The exact procedure depends on the courier or fulfilment provider.
If a parcel is returned because the customer provided an incorrect address, repeatedly failed to accept delivery, or otherwise caused the failed delivery, additional delivery charges may apply where permitted by law and the relevant circumstances.
10. Delivery to Remote Areas
Certain locations may have longer delivery times or additional delivery charges.
This may include:
- Remote rural areas;
- Farms;
- Outlying settlements;
- Areas outside standard courier routes.
Where additional charges apply, we will communicate them where reasonably possible before dispatch.
11. Delayed Deliveries
We understand that delivery delays can be frustrating.
If your order has not arrived within the estimated delivery timeframe, please contact us so that we can investigate the status of the shipment.
We may need to contact the supplier or courier to obtain additional information.
Delivery delays caused by third-party providers will be investigated and addressed as reasonably possible.
Nothing in this policy limits any statutory rights you may have where a delay amounts to a breach of your legal rights as a consumer.
12. Lost Parcels
If a parcel appears to have been lost during delivery, please contact us.
We will make reasonable efforts to investigate the shipment with the relevant supplier or courier.
Where the circumstances establish that a refund, replacement or other remedy is required under applicable law, we will provide the applicable remedy.
13. Damaged Parcels
Please inspect your parcel when it arrives.
If the outer packaging appears significantly damaged, please photograph the packaging before opening it where practical.
If the product itself is damaged, please contact us as soon as reasonably possible.
Please provide:
- Your order number;
- Photographs of the outer packaging;
- Photographs of the shipping label;
- Photographs of the damaged product;
- A description of the damage.
Please do not use a product that appears damaged, contaminated or unsafe.
Further information is available in our Refund & Returns Policy.
14. Incorrect or Missing Items
If your parcel contains:
- The wrong product;
- An incorrect quantity;
- A missing product; or
- A product materially different from what you ordered,
please contact us as soon as reasonably possible.
We will investigate the matter and communicate the appropriate next steps.
Where applicable law provides a consumer remedy, your statutory rights remain unaffected.
15. Split Deliveries
Where an order contains products fulfilled by different suppliers or warehouses, items may arrive separately.
You may therefore receive:
- More than one parcel;
- Separate tracking numbers;
- Deliveries on different dates.
This does not necessarily mean that an item is missing.
If you believe an item is missing after the relevant delivery timeframe has passed, please contact us so that we can investigate.
16. Product Availability and Backorders
If a product becomes unavailable after an order has been placed, we will contact you where reasonably possible.
Depending on the circumstances, we may offer:
- An alternative product;
- A later delivery;
- A refund for the unavailable product; or
- Another appropriate solution.
Any such arrangement will remain subject to applicable law.
17. Public Holidays and Weekends
Orders may not be processed or dispatched on weekends or South African public holidays unless otherwise stated.
Orders placed immediately before, during or around public holidays may therefore take longer to process.
Estimated delivery periods should be considered together with applicable weekends and public holidays.
18. Delivery Confirmation
A delivery may be recorded as completed by the relevant courier through:
- Signature;
- Delivery confirmation;
- Photograph;
- GPS or electronic confirmation;
- Other courier delivery records.
Where a courier records a parcel as delivered but you have not received it, please contact us promptly so that we can investigate with the relevant delivery provider.
19. Changes to Delivery Arrangements
We may change our delivery providers, suppliers, courier services or fulfilment arrangements from time to time.
Such changes may affect delivery methods, tracking systems or estimated delivery periods.
We will aim to communicate material changes where appropriate.
20. Circumstances Beyond Our Reasonable Control
Delivery may be delayed or disrupted by circumstances beyond our reasonable control, including:
- Severe weather;
- Floods;
- Fires;
- Natural disasters;
- Public emergencies;
- Civil unrest;
- Strikes;
- Road closures;
- Power or telecommunications failures;
- Courier disruptions;
- Supplier disruptions;
- Government restrictions;
- Other unforeseen events.
Where such circumstances occur, we will make reasonable efforts to communicate with affected customers and assist with resolving delivery issues.
21. Contacting Us About Delivery
For delivery enquiries, please contact:
Infinite Earth Keeper Healing
Email: infiniteearthkeeperhealing@gmail.com
Please include your:
- Full name;
- Order number;
- Delivery address;
- Tracking number, if available;
- Description of the delivery issue.
This will help us investigate your enquiry as efficiently as possible.
22. Consumer Rights
Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or waive any right or remedy available to a consumer under applicable South African law.
Where a delivery failure, delay or other issue gives rise to a statutory consumer remedy, that remedy will apply.
This policy should therefore be read together with our Terms and Conditions and Refund & Returns Policy.
23. Changes to This Policy
We may update this Shipping & Delivery Policy from time to time to reflect:
- Changes to our suppliers;
- Changes to courier providers;
- Changes to delivery areas;
- Changes to delivery charges;
- Changes to fulfilment arrangements;
- Changes in applicable law.
The latest version will be published on this page and the Last updated date will be amended.
24. Contact Us
For questions about shipping or delivery, please contact:
Infinite Earth Keeper Healing
Email: infiniteearthkeeperhealing@gmail.com
Website: https://infiniteearthkeeperhealing.co.za
Infinite Earth Keeper Healing
Where Love Awakens – Healing Begins
Last updated: 11 August 2026