About Us

Terms and Conditions

1. Introduction

Welcome to Infinite Earth Keeper Healing.

These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your use of the Infinite Earth Keeper Healing website, including browsing the website, creating a customer account, purchasing products, and enquiring about or booking Reiki healing services.

Website: https://infiniteearthkeeperhealing.co.za

Business: Infinite Earth Keeper Healing
Email: infiniteearthkeeperhealing@gmail.com

By accessing, browsing or using this website, or by placing an order through our online store, you agree to be bound by these Terms and Conditions, together with the other policies and terms applicable to our website and services.

If you do not agree with these Terms, please do not use the website or place an order.

These Terms are intended to operate alongside applicable South African law, including consumer-protection, electronic-commerce and data-protection legislation.

Nothing in these Terms is intended to exclude, restrict or waive any right or protection that you have under applicable law where such exclusion, restriction or waiver would be unlawful.

2. About Infinite Earth Keeper Healing

Infinite Earth Keeper Healing provides natural wellness products and complementary Reiki healing services.

Our website may include:

  • Natural wellness products;
  • Supplements and related products;
  • Reiki healing services;
  • Information about holistic wellness;
  • Educational or inspirational content;
  • Digital products or materials where applicable.

The availability of particular products or services may change from time to time.

3. Definitions

For purposes of these Terms:

“Business”, “we”, “us” or “our” means Infinite Earth Keeper Healing.

“Customer”, “you” or “your” means any person who accesses the website, purchases a product, creates an account, contacts us or uses one of our services.

“Website” means https://infiniteearthkeeperhealing.co.za and any associated pages, checkout facilities and online services operated by Infinite Earth Keeper Healing.

“Product” means any physical or digital product offered for sale through the website.

“Service” means a Reiki healing service or other service offered by Infinite Earth Keeper Healing.

“Order” means a request submitted by a customer to purchase one or more products through the website.

4. Use of the Website

You agree to use the website lawfully and responsibly.

You may not use the website to:

  • Commit or facilitate unlawful activity;
  • Attempt to gain unauthorised access to the website or its systems;
  • Introduce malicious software, viruses or harmful code;
  • Interfere with the operation or security of the website;
  • Attempt to obtain another person’s personal information without permission;
  • Use automated systems to scrape or copy website content without permission;
  • Misrepresent your identity;
  • Submit fraudulent orders;
  • Abuse promotions, discounts or other offers;
  • Use website content for unlawful or unauthorised commercial purposes.

We reserve the right to take reasonable action where misuse of the website is suspected.

5. Website Content

We aim to ensure that information published on the website is accurate and useful.

However, information may occasionally contain errors, omissions, typographical mistakes or outdated information.

We reserve the right to correct, update or change website content, including:

  • Product descriptions;
  • Prices;
  • Availability;
  • Images;
  • Services;
  • Promotions;
  • Website functionality;
  • Other information.

We do not guarantee that every part of the website will always be complete, current or error-free.

6. Products

We endeavour to describe and display products accurately.

Product information may include:

  • Product name;
  • Description;
  • Ingredients or composition where supplied by the relevant manufacturer or supplier;
  • Product size or quantity;
  • Price;
  • Images;
  • Directions or recommended use where applicable;
  • Other information supplied by the manufacturer or supplier.

Product images are provided for illustrative purposes. Actual packaging, labelling, colour or appearance may vary.

Customers should always read the product packaging and manufacturer’s instructions before using a product.

Where a product is supplied by a third-party manufacturer or supplier, the manufacturer’s packaging, label and instructions should be treated as the primary source of product-specific information.

7. Natural Wellness Products and Supplements

Our natural wellness products and supplements are offered for wellness and nutritional purposes.

Unless expressly stated otherwise, our products are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Information provided on our website should not be regarded as medical advice, diagnosis or treatment.

If you have a medical condition, are taking medication, are pregnant or breastfeeding, or have concerns about whether a product is appropriate for you, you should consult an appropriately qualified healthcare professional before using the product.

You are responsible for reading product labels, ingredient information, warnings and directions before use.

Where a product is manufactured or supplied by a third party, Infinite Earth Keeper Healing does not independently manufacture or alter the product unless expressly stated otherwise.

8. Product Availability

Products displayed on the website are subject to availability.

We may experience circumstances where a product becomes unavailable after an order has been submitted.

If we are unable to fulfil an accepted order because a product is unavailable, we will communicate with you and take the appropriate steps available under applicable law, which may include offering an alternative or refunding amounts paid for the unavailable product.

9. Product Pricing

All product prices displayed on the website are stated in South African Rand (ZAR) unless otherwise indicated.

Prices may change from time to time.

A price change will not retrospectively alter an order that has already been validly accepted, except where permitted by law, including where an obvious pricing or technical error has occurred.

Where applicable, delivery charges will be displayed separately before you complete your purchase.

10. Placing an Order

When you place an order through our website, you are making a request to purchase the selected products at the displayed price and subject to these Terms.

Before completing checkout, you should carefully review:

  • Products selected;
  • Quantities;
  • Prices;
  • Delivery details;
  • Contact details;
  • Payment information;
  • Any applicable delivery charges.

You are responsible for ensuring that the information supplied during checkout is accurate and complete.

11. Order Confirmation and Acceptance

After placing an order, you may receive an electronic confirmation acknowledging receipt of your order.

An order confirmation does not necessarily mean that the order has been finally accepted if further verification is reasonably required.

We may contact you where clarification or additional information is required to process an order.

Where an order cannot reasonably be fulfilled, we will communicate with you and take appropriate steps in accordance with applicable law.

12. Cancellation of Orders

Orders may be cancelled in accordance with applicable South African consumer law and our Refund & Returns Policy.

Where a cancellation is permitted, we will process it according to the applicable legal requirements and our stated procedures.

Nothing in these Terms is intended to remove a consumer’s statutory cancellation or cooling-off rights where those rights apply.

13. Payment

Payment must be completed through one of the payment methods made available during checkout.

Our website currently uses PayFast as a payment gateway.

Payment may be subject to the terms, conditions and security procedures of the relevant payment provider.

We do not intentionally store complete payment-card details, CVV/security codes or online-banking credentials on our website.

An order may not be processed or dispatched until the required payment has been successfully confirmed, subject to applicable law.

14. PayFast

Payments made through PayFast are processed through the PayFast payment platform.

When using PayFast, you may be subject to PayFast’s own terms, conditions and privacy practices.

Infinite Earth Keeper Healing is not responsible for technical failures within PayFast’s systems, although we will take reasonable steps to assist customers where a payment-related problem affects an order.

15. Delivery and Shipping

Products will be delivered according to the delivery method and address selected during checkout or otherwise agreed with the customer.

Delivery times may vary depending on:

  • Product availability;
  • Delivery destination;
  • Courier or delivery provider;
  • Public holidays;
  • Weather;
  • Operational disruptions;
  • Unforeseen circumstances.

We will take reasonable steps to ensure orders are handed to the relevant delivery provider promptly after payment and order processing.

Detailed information regarding delivery, shipping charges, estimated timeframes and delivery procedures is contained in our Shipping & Delivery Policy.

16. Incorrect or Damaged Deliveries

If you receive:

  • The wrong product;
  • A damaged product;
  • A product that is materially different from what you ordered; or
  • An order that is incomplete,

please contact us as soon as reasonably possible.

We may request photographs, order information or other reasonable evidence to assist with investigating the issue.

Your statutory consumer rights remain unaffected.

Further information is provided in our Refund & Returns Policy.

17. Refunds, Returns and Exchanges

Refunds, returns and exchanges will be handled in accordance with applicable South African consumer law and our Refund & Returns Policy.

Different rules may apply depending on the reason for the return, including:

  • Defective goods;
  • Incorrect goods;
  • Damaged goods;
  • Goods that do not correspond with the order;
  • Permitted cancellations;
  • Voluntary returns where offered by us.

We will not use a store policy to unlawfully remove or restrict rights provided to consumers by applicable legislation.

Please consult our Refund & Returns Policy for the detailed procedure.

18. Products That Have Been Opened or Used

For health, hygiene and safety reasons, certain products may not be suitable for return after they have been opened or used.

However, this does not affect any statutory rights that may apply where goods are defective, unsafe, unsuitable for their intended purpose, or otherwise fail to comply with applicable consumer-protection requirements.

Any restrictions concerning returns will be applied subject to applicable law.

19. Reiki Healing Services

Infinite Earth Keeper Healing may offer Reiki healing services through the website.

Reiki is offered as a complementary wellness practice.

Reiki services are not intended to:

  • Diagnose medical conditions;
  • Replace medical treatment;
  • Replace psychological or psychiatric care;
  • Replace medication;
  • Provide emergency medical care;
  • Guarantee the treatment or cure of a disease or medical condition.

Customers should seek appropriate professional medical or other healthcare advice where required.

Additional provisions relating specifically to Reiki bookings, appointments, cancellations, payment and client responsibilities are contained in our Reiki Healing Service Terms.

20. No Guaranteed Healing Outcome

Individual experiences of Reiki and other complementary wellness practices may vary.

Infinite Earth Keeper Healing does not guarantee a particular physical, emotional, psychological, spiritual or other outcome from a Reiki session.

Any descriptions of potential wellness experiences are provided for informational purposes and should not be interpreted as guarantees.

21. Intellectual Property

Unless otherwise stated, content appearing on this website is owned by or licensed to Infinite Earth Keeper Healing.

This may include:

  • Logos;
  • Branding;
  • Website design;
  • Text;
  • Original photographs;
  • Artwork;
  • Digital artwork;
  • Graphics;
  • Original educational material;
  • Product descriptions created by us;
  • Other original content.

You may access and use the website for personal and lawful purposes.

You may not reproduce, copy, modify, distribute, sell, publish or commercially exploit our original content without our prior written permission, except where permitted by law.

Nothing in these Terms transfers ownership of our intellectual property to you.

22. Customer Reviews and Submitted Content

Where the website permits customers to submit reviews, comments, photographs or other content, you are responsible for ensuring that the content you submit:

  • Is truthful and based on your genuine experience;
  • Does not unlawfully infringe another person’s rights;
  • Does not contain defamatory, threatening or unlawful material;
  • Does not contain another person’s personal information without appropriate permission;
  • Does not contain malicious code or harmful material;
  • Does not impersonate another person.

By submitting content, you grant Infinite Earth Keeper Healing permission to display that content on the website for purposes associated with operating and promoting the relevant products or services, subject to applicable law.

We reserve the right to remove content that is unlawful, abusive, misleading, irrelevant or otherwise inappropriate.

23. Third-Party Websites

Our website may contain links to websites operated by third parties.

These links may be provided for convenience or informational purposes.

We do not control third-party websites and are not responsible for:

  • Their content;
  • Their availability;
  • Their privacy practices;
  • Their security;
  • Their products or services;
  • Their terms and conditions.

You access third-party websites at your own discretion.

24. Website Availability

We aim to keep our website available and functioning properly.

However, the website may occasionally be unavailable because of:

  • Maintenance;
  • Software updates;
  • Hosting problems;
  • Internet or telecommunications failures;
  • Security incidents;
  • Technical faults;
  • Circumstances outside our reasonable control.

We do not guarantee uninterrupted access to the website.

25. Errors and Technical Problems

If a technical or typographical error results in an incorrect product price, description or availability status, we reserve the right to investigate and correct the error.

Where an error materially affects an order, we will communicate with the customer and take appropriate action consistent with applicable law.

We will not intentionally use technical errors as a means of avoiding lawful consumer obligations.

26. Limitation of Liability

To the extent permitted by applicable law, Infinite Earth Keeper Healing will not be liable for losses arising solely from circumstances beyond our reasonable control, including failures of third-party payment systems, courier services, telecommunications networks, hosting providers or other external service providers.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms is intended to exclude or limit any consumer right, warranty, remedy or protection that cannot lawfully be excluded or limited under applicable South African law.

27. No Exclusion of Statutory Consumer Rights

Nothing in these Terms is intended to:

  • Exclude statutory consumer rights;
  • Restrict a consumer remedy that cannot lawfully be restricted;
  • Exclude liability that cannot legally be excluded;
  • Prevent a consumer from exercising a right provided by applicable law.

Where these Terms conflict with a mandatory provision of applicable law, the mandatory legal provision will apply to the extent of the conflict.

28. Privacy and Personal Information

We collect and process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains:

  • What information we collect;
  • Why we collect it;
  • How it is used;
  • When it may be shared;
  • How it is protected;
  • How long it may be retained;
  • Your privacy rights.

By using the website, you acknowledge that you have had an opportunity to review our Privacy Policy.

29. Customer Responsibilities

You are responsible for:

  • Providing accurate information;
  • Providing a valid delivery address;
  • Keeping your account credentials secure;
  • Reviewing orders before submitting them;
  • Reading product labels and instructions;
  • Using products responsibly;
  • Following applicable product warnings;
  • Informing us promptly of relevant order problems;
  • Using the website lawfully.

30. Account Security

If you create a customer account, you are responsible for maintaining the confidentiality of your login information.

You should notify us if you believe that your account has been accessed without authorisation.

We may suspend or restrict access to an account where reasonably necessary to protect the website, customers or business from fraud, abuse or security risks.

31. Promotions, Discounts and Special Offers

Promotions, discounts, competitions and special offers may be subject to additional terms.

Unless otherwise stated:

  • Promotions are subject to availability;
  • Promotional terms will be communicated with the relevant offer;
  • We reserve the right to correct genuine errors;
  • Promotions may have specified start and end dates;
  • Promotions may not necessarily be combined with other offers.

Any promotion will remain subject to applicable consumer-protection laws.

32. Electronic Communications

When you use our website, place an order or communicate with us electronically, you consent to receiving electronic communications relating to your transactions and interactions with us.

These communications may include:

  • Order confirmations;
  • Payment confirmations;
  • Delivery updates;
  • Refund notifications;
  • Customer-service communications;
  • Booking confirmations;
  • Other transactional communications.

Electronic communications will be used in accordance with applicable law.

33. Force Majeure

We will not be responsible for delays or failures caused by circumstances reasonably beyond our control.

Such circumstances may include:

  • Natural disasters;
  • Severe weather;
  • Fire;
  • Flood;
  • Epidemics or pandemics;
  • Government action;
  • Civil unrest;
  • Strikes;
  • Telecommunications failures;
  • Power failures;
  • Cybersecurity incidents;
  • Major supplier or courier disruptions;
  • Other circumstances beyond our reasonable control.

Where such circumstances affect an order or service, we will take reasonable steps to communicate with affected customers.

34. Changes to These Terms

We may update these Terms from time to time to reflect:

  • Changes to our business;
  • New products or services;
  • Changes to website functionality;
  • Changes to payment or delivery arrangements;
  • Changes in applicable law;
  • Changes to our policies or business practices.

The latest version will be published on this page and the Last updated date will be amended.

35. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Subject to any applicable consumer rights and legal requirements, disputes arising from the use of this website, products or services will be dealt with in accordance with South African law.

Nothing in this section prevents a consumer from exercising a right or remedy available under applicable South African consumer-protection legislation.

36. Contact Us

If you have questions about these Terms and Conditions, an order, a product, a return, a refund, a delivery or a service, please contact:

Infinite Earth Keeper Healing

Email: infiniteearthkeeperhealing@gmail.com

Website: https://infiniteearthkeeperhealing.co.za

37. Related Policies

The following policies form part of the information governing your use of our website and services:

  • Privacy Policy
  • Refund & Returns Policy
  • Shipping & Delivery Policy
  • Disclaimer
  • Reiki Healing Service Terms

Please review the relevant policy before purchasing a product or booking a service.

38. Acceptance of These Terms

By accessing or using the Infinite Earth Keeper Healing website, creating an account, placing an order or booking a service, you acknowledge that you have had an opportunity to review these Terms and Conditions and the other applicable policies.

Infinite Earth Keeper Healing
Where Love Awakens – Healing Begins

Last updated: 11 August 2026